Solar Installer Reviews

5 Star Energy Pros

5 Star Energy Pros Review


5 Reviews

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Company Information

101 West American Canyon Road #508-150 American Canyon, CA 94503 United States

All Reviews

adamthesolarguy | USA
Feb 21, 2022

these guys joffre and mathew do not care about your well being.. they will take your money and run. you will save yourself a ton of headache not dealing with human beings like these.

carolinae84 | USA
Sep 03, 2021

If I could give 5 star 0 stars I would 1) System was installed in December 2020 and you still didn’t have PG&E’s permission to operate your system then. 2) I paid for a 2000 AMP Main service panel upgrade and 5 Star installed 100 AMP, same as what I already had. They lied to me saying PG&E didn’t approve a 200 AMP upgrade. I called PG&E and they confirmed 5 Star Energy Pro never submitted a 200 AMP upgrade request. Instead they submitted a like for like panel upgrade. 3) They collected full payment from us in January of this year and it has been a nightmare dealing with them. They never return calls as they say they will “get back to us”. It does not take 9 months to correct this type if issue. Worst part is, this company hopes you just go away so they don’t have to fix their work. Stay away from 5 star Energy, they never contact you after they collect their money. I filled a complaint against their license with the California Contractors Board and Joffre told them he would contact me and never did, neither by phone nor email. 4) I'm having to pay NBT Bank for the solar panels on top of having to pay PG&E. It's a hassle. 4) All 5 star needs to do is make the corrections necessary for inspection to pass and pay the re-inspection fee.

erin.vandagriff | USA
Aug 10, 2021

Absolute shit of a company. I have had a contract with them since November. I have had panels on my roof since February. Still not operational. I have now had to pay 4 months worth of a loan payment on top of my PGE bulk because I cannot get a response from Joffree or Matthew. Absolutely scam. We will be filing a complaint with absolutely everyone possible and will be seeking legal action. Do not give them your business. Everything all the negative reviews have posted are spot on.

Rhino7363 | USA
Mar 15, 2021

5 STAR ENERGY PROS/ JOFFRE SIA BOLDA Joffre and his 5 Star energy pros company- a real professional con artist! Joffre will charm you; he will pretend to be your friend and will pretend to be very nice until the day he collects your money or you start having problems with your solar project. Joffre will avoid your phone calls, avoid text messages, avoid your emails. YOU WILL BE COMPLETELY OUT OF LUCK! I know because I met Joffre in September 2020 and made the mistake of sending some customers his way, and it was the worst mistake I ever made. If you are already having problems with Joffre and his 5 START ENERGY PROS please file a complaint with your District Attorney and file a complaint against his contractor’s license with the (CSLB) Contractors State License Board Joffre’s contractor’s license number is: 1067798 This individual needs to be stopped from scamming other people! If you are one of his victims please file a complaint immediately. If you are considering working for him, he will not pay you and he will avoid you just as he avoids his customers after he takes their money. He never paid me! If you are considering solar, there are many reputable companies out there such as SUNPOWER OR SUNRUN, and others that have been in business for decades. Joffre and 5 Star energy pros just got his contractor’s license in August, 2020 and has already committed multiple violations. This is a 100% COMMISSION sales, so Joffre saying this is a NON- COMMISSION based on this page, is another one of his lies. Joffre’s victim’s complaints on social media are legit, and are from genuine victims, unlike his fake 5-star reviews. If you need proof, you can email me at DO NOT BECOME ANOTHER VICTIM! To respond to Joffre's recent comment! I never worked for him so there is nothing to terminate, I had an agreement to send business his way, and I only sent him a few customer and after screwing my customer "Roy" I decided at that time not to give him any new business. I have been in the solar industry for over 12 years and never met a horrible someone like Joffre. Unethical practices!! HAHA! Joffre only wishes I was unethical like himself. I am happy to provide proof to anyone dealing with Joffre Rene

ms.vayala | USA
Jan 11, 2021

We decided to go with 5 Star because Joffre sold us on his professionalism and customer service. He played us! Joffre was very attentive until be got paid. Joffre told us we needed 21 panels to give us an 8kw system and it would cost 28k. He installed 20 panels and when we asked why and if it would still give us the 8kw system he never answered. We have reached out to him multiple times asking him to please explain why he installed a smaller system than he said we needed, but still charged us the 28K, no response. We have expressed our disappointment in the way he does business, no response. We asked for updates on our install... no response. Avoid this company at all cost! Once they have your money, they are on to the next and could care less if you are happy or not. Again, extremely disappointed!!

States Served


What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like 5 Star Energy Pros consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest 5 Star Energy Pros solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on 5 Star Energy Pros.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


5 Star Energy Pros Solar Review Conclusion

Prior to making a decision to work with 5 Star Energy Pros, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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