Solar Installer Reviews

Altaray Solar (out of business)

Altaray Solar (out of business) Review


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SB | Mt. Pleasant, SC

I have been a customer of Altaray Solar for almost two years. Within that timeframe I have reached out to them on several occasions on various topics concerning my solar panels. I had my roof replaced and Greg was extremely helpful in getting the panels off the roof prior to the roof contractors arriving at the house. He worked with well into the evening. I reached out to Guss a few weeks ago about an issue with my panels not producing enough power and he immediately gave me a diagnosis as well as contacted Greg about fixing the problem. Guss also informed me that since the issue was caused by them that Alatray would reimburse my monthly solar payment. Greg immediately contacted me about when he'll be able to fix the problem and within a week the problem was corrected. Greg kept in contact with me throughout the entire process. Both Guss and Greg were very helpful and I appreciate their extra effort to make sure that I was taken care of and that the issue was corrected.

Anthony Garcia | Sun Valley, NV

We were contacted by another Solar Company last year. When the salesman arrived at our house he didn't even have a piece of paper or anything to write with. So when my husband said he had made an appt. with another Solar company. My first thought was, here we go again. However, when the salesman from ALTARAY arrived he was professional, well prepared, answered all our questions. All of the people from ALTARAY were always professional, friendly, and well trained in their field. Everything that ALTARAY had control over was always done in a timely manner. The only snags were from our Town Inspection rules and waiting for a permit to operate from XCEL.

John | Milwaukee, WI

Our experience has been nothing but the best. The salesperson Jared has been available since day 1 and always answers if I call. They have the best deals around as well.

DL | Minneapolis, MN

Altaray is a terrible company, avoid at all cost! They made false promises on how their product works in order to get a sale, caused damage to our property when installing the electrical for the panels, and we are paying on the loan and the system isn't up and running yet. This has been a lone seven month process, and now we're told that they are no longer in business. I contacted the Attorney General, Xcel Energy, and both of the banks and all are investigating Altaray. Just found out today that Altaray has had their Electrical and Contractors licenses revoked this month. The bank we have our loan through ( DCU) is trying to figure out what they are going do for all of the Altaray customers who are now left in the dark. What a Nightmare!

Connie Shedron | Cantonment, FL

Be careful when dealing with this company. We signed the contract in November of 2018. Panels were installed in December WITHOUT securing the proper permits. I ended up going to our courthouse to file the necessary documents in order the get an inspection. How the system passed inspection is something I don't understand as we are now in July 2019 and the system is still not working properly. The people who work for Altaray are very nice but nothing gets done. So many phone calls and missed appointments. The techs were supposed to be here yesterday between 10 - 10:45. Yeah, right. After I called several times demanding to speak to a manager (is there one?) I was told the techs were on their way. They arrived at 6:00 and did nothing!! This is the worst company. Reimbursements take months to receive. I wish that I had never heard of Altaray Solar!

CP | West Jordan, UT

Worst company ever, we had our panels installed about 2 years ago, it took this company almost 12 months to turn them on. 1. They put the panels on our house using plans for another house. So they had to re-do the plans with the city and get a new approval. 2. failed inspections 5 times, a couple of times they didn't even show up for the city inspection and had to request another time. 3. finally able to turn the system on and they didn't even come to our house, they gave me instructions over the phone to turn it on. 4. No manual, no training, no contact information..... 5. Now our system has a failure and I have called 4 times, each time I am told we will call you back tomorrow to get a technician set up to come look at the issue. Just called again and got "We will have our manager call you back with a date/time". Beyond frustrated, we thought we were doing the right thing by going solar. I honestly wish we would have never done this. Just another expense that we are not getting any benefit from so far this year. Think really hard before you use this company. UPDATE: We have called every day this week, finally promised someone would be to our house Friday to fix the solar panels. Of course they were a no show. And when we called to find out where they were no one knew. The manager Who said they would be here is not responding to my text. When we called, they said he was already gone for the day and that we have to wait until next week. Maybe it's time to get Gephardt to investigate or an attorney, total waste of a TON of money. WORST company I have ever dealt with in my life. Please someone from Altaray actually read and respond, so I can tell you how I really feel.

Justin Gilbert | Gulf Breeze, FL

If you are reading this, look up the news stories about this company. I'm guessing they are about to file bankruptcy as they haven't spoken to a customer in over 2 months and certified letters are being returned. My system didn't run for 9 months and they couldn't figure it out. Took another solar company i reached out to 2 hours to figure it out.

Kimberley Davis | Milwaukee, WI

This company is defrauding people! They are not returning voicemails, answering calls, answering texts, nothing. Our loan company gave Altaray a portion of the loan to pay the roofers, but they have not received one penny and are now coming after us for the money. Don't even talk to this company! I don't even want solar panels after this experience. Who can you trust?

States Served

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Altaray Solar (out of business) consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Altaray Solar (out of business) solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Altaray Solar (out of business).

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


Altaray Solar (out of business) Solar Review Conclusion

Prior to making a decision to work with Altaray Solar (out of business), homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

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