Solar Installer Reviews

C-TEC Solar, LLC

C-TEC Solar, LLC Review


15 Reviews

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George Acker | New Hartford, Connecticut

A few things I really appreciated about the C-Tec team:<br /><br />1) The Wetlands Commission in my town threw us a real curve ball and asked us to do a "study" that costs $2000+. Edwin from C-Tec met with them several times and personally attended their monthly meeting to explain our plans to them in detail and give them the confidence that a study wasn't necessary. I know most people wouldn't do that -- they would have told me I have to pay another $2k and called it a day.<br /><br />2) Landscapers we hired clipped the ethernet line running from the panels to the house. A C-Tec Electrician came within a day and spliced the wire back together without hesitation or asking for money. I know many companies would nickle and dime on those little things that were clearly not their fault.<br /><br />3) I checked in with Nick (our Site Manager) several times a day to stay up to date on what was happening. He always took the time to walk me through and physically show me what was being done, what challenges he was running into, and what was projected to be done by the end of the day as well as any impact to our schedule. We did have a few delays in the project that pushed our target date back about a week or so, but I knew in advance that might happen and never felt in the dark on anything. I never had any doubts the team was putting in 100%.<br /><br />I truly felt C-Tec was there as a partner, not a vendor. They were always looking out for my best interest and making sure I had a great experience. When I look at getting more panels in the future, I already know where to go.

Peter Wagner | New Milford, Connecticut

We were super happy with our entire experience with C-TEC. We had met with three other installers, and a friend recommended we speak with C-TEC, glad we did. They wound up being the least expensive and each person we met with was a pleasure to work with. The install is so CLEAN with no visible conduits anywhere (which was a BIG concern for me since the panels needed to be on the front of our house). I wish I could upload a picture. Highly recommended!

DDDEMS | South Windsor, Connecticut

C-TEC was excellent throughout the process. Results for installation, price, rebates and performance were as promised by the sales person. They provided a lot of information without pressure to buy.<br />I was happy to see South Windsor choose C-TEC as their preferred provider for the Solarize Connecticut program. This confirmed that choosing C-TEC was the right choice. I had two other solar companies try to sell me a system or lease but they could not give me clear answers to my questions. I had to do a lot of research on my own and it wore me out reading the contracts. C-TEC very clear and straightforward.

johnboyst77 | Monson, Massachusetts

I must admit at this time my system is not online yet. The process with C-TEC was a good experience. I can be a tough customer as I myself am a licensed electrician. The guys were friendly, knowledgeable, and kept a clean work site. The support from the office was also a good experience. I tend to do email most and my project manager Abigail was great to interact with. It took me many years to finally pull the trigger to get a solar installation and I am very pleased with my decision. We had a ground mount installation because I was not interested in placing panels on my roof, C-TEC was more than willing to meet my demands.<br /><br />They also have a referral program. I reached out to a few of my electrician friends and suggested to them they should also take advantage of the solar program and use C-TEC. Out of 4 close friends only one chose to do an installation and he told me he was also very happy with dealing with them.

JohnMarquis | Manchester, Connecticut

We interviewed six solar companies before deciding to move forward with C-TEC Solar. This was the BEST decision we could have made! Not only was their pre-sale technician amazing (smart, intuitive, responsive even on weekends, thorough, and down-to-earth friendly), but the team installing our array was exceptional! Polite, neat, cleaned up each day, respectful, and did an outstanding install of our 59 panels. Bottom line, with the exceptional work of the pre-install technician and the work of the installers, we now have a solar array that has covered 99% of our electric usage in our first year! We could not be happier! As for the "behind the scenes" C-TEC Solar was the ONLY company that offered a 20-year lease option WITHOUT an annual increase in price. This is just one other facet that sold us on C-TEC Solar. As an ending note, the install from signing to energizing our array, was 3 months! That is OUTSTANDING! The other companies we interviewed indicated it could take as long as 6 to 8 months to complete. C-TEC Solar is THE company to work with! You will NOT be disappointed! Just outstanding!

JeffPipes | West Haven, Connecticut

C-TEC Solar does what they say they will, installs quality products, has local electricians and workers that treat your home like their own, go the extra mile to hide conduit and make things look neat, and stand behind their workmanship. They also underestimated my production and the system they installed is saving me even more than their conservative estimates! What a great decision we made to go with C-TEC Solar!

Turbo-BAM | Cromwell, Connecticut

I am the proud owner of a large ground-mounted home solar system designed and installed by CTEC Solar. It has completely improved my large family’s carbon footprint, and has largely brought me independence from purchasing fuel and energy at fluctuating commodity prices. My home is my fuel station, yet my 96-panel solar farm doesn’t dominate my property. I planted a line of arbor vitae in front of it, which will further reduce its visual impact. It has been a few years since the initial build, and it’s been an excellent investment overall. Yet my relationship with CTEC Solar is complicated. First, the good. As a design-build partner, they have been utterly fantastic to work with. Everything from working with the town and the electric utility, to providing detailed system as-built drawings and specifications were handled with a minimum of effort on my end. The consulting process was terrific, and they went out of their way to build my system in two phases, as it took me time to transition more of my home systems to electric. Coordination and scheduling of the work was excellent and reliable, and their people have been true professionals in every encounter. They even stepped in, to facilitate a problem I was having with the finance company. For all of this, their service has been top notch. It’s hard to imagine anyone doing better than them. The downside has been quality of communication and service, post-installation. Surely, they don’t make money when solar panels fail less than three years into their life, but honoring the 25-year warranty has been a long-term effort on my part. It took more than six months of documented communication with CTEC, including escalating to their president, to get the first failed panel replaced. They would always answer that they were working on finding a new panel that would match the failed panel, and I had even recommended buying spares to keep on the property, but that is not how the warranty works, I guess… the warranty seems hard to honor, as I’ve been told that parts are out of production. That’s just reality, but compromises have taken months to execute with CTEC. I e-mailed CTEC again recently, when nearly a dozen panels/inverters dropped offline on a sunny day, to provide data and ask what happened. No response, and I’ll probably re-send to them biweekly until they respond, as multiple pings are now SOP with CTEC. I don’t think my expectations of them responding to e-mail are unreasonable, but that is what has been going on, post-install. Overall, I can attest to CTEC’s technical competency and level of customer care in the build-out of my home solar system. I’ve gotten to know some of their staff, and they are professionals with excellent customer service on the phone and on-site. I truly wish I didn’t have to mention their post-sale responsiveness, but if it weren’t for that, I’d be their cheerleader forever.

BonBou | Suffield, Connecticut

Very nice crew. Good work. We cannot yet know if the savings promised will be real. Need to wait for a year. Installed system is 6.762 Kw but never produces more than 6.1 Told me that this is normal. The only complain is that they never make sure that the trench they dug was properly filled up.

States Served

No states served information available.

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like C-TEC Solar, LLC consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest C-TEC Solar, LLC solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on C-TEC Solar, LLC.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


C-TEC Solar, LLC Solar Review Conclusion

Prior to making a decision to work with C-TEC Solar, LLC, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

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