Solar Installer Reviews

Direct Energy Solar

Direct Energy Solar Review

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Company Information

Inverters Used:
SolarEdge
Workmanship Warranty:
20 Years
Equipment Warranty:
25 Years

All Reviews


Joe Dargie | Upton, MA
2/5/2018

I was searching on Solar Companies for work and was curious on how Direct Energy Solar was rated. I was shocked, not the results I had with them at all. I purchased a 12.9KW system for $53K , got the rebate and paid the loan off in a year. I get about $215/mo in SRECs and bank enough credits April thru September to carry me through the short winter and snow days. My ROI was 2.5 years My experience with them was a 5/5. Sales though SREC's was spot on. Aidan was my project manager and was always a step ahead of my questions and needs. I am sorry that many of you didn't have the experience I did.

Dan Goodridge | USA
2/5/2018

A great job from start to finish. The sales process was clearcut and transparent. They use a project manager system so there is one contact to deal with the entire time.The install was flawless. The crew was on time, neat and professional. Many companies drop the ball post sale but the DE PM explained the system monitoring and SREC process clearly. They also guarantee the system output. When we had a snowy February- there was very little production. I received a check to make up for the shortfall.. I have a great system and a tiny electrical bill- it doesn't get any better than this.

carol Buchanan | Pomona, CA
2/5/2018

We had our system installed by Astrum Solar. Astrum Solar was purchased by Direct Energy and we have not had reason to actually deal with them. I do want to follow up on my review of our system. The system installed far exceeds our expectations. Direct Energy is not in California so we will have to use another company when we put solar on our rental properties. I don't know when California is going to put more roadblocks on making a profit on a solar installation for home owners but until they do I want to make all of our property solar. Any state that has a carbon tax should pay the offset credit to anyone creating a carbon credit.

[email protected] | Southington, CT
2/5/2018

Direct Energy Solar was by far the best solar provider that we worked with. While companies like Solar City and Vivint misrepresented their PPA as "Fixed", Direct Energy Solar was up front from day 1. At the time we were going solar they still offered the PPA, yet after comparing the pros and cons of both systems we realized that we would be saving money from day 1 and actually own the system. We never thought that I would make sense to own the panels but their between their 0 down financing program and warranty / guarantees we couldn't see any reason. We are now a year in to our solar journey and our payments is 180 a month, every month for the next 25 years (Including Eversource Meter Fee) as opposed to an average of 200 a month before going solar. Direct Energy solar offered a much better warranty and production guarantee then Solar City and Vivint (25 Year Inverter, 20 Years Production Equipment Workmanship). If you are considering going solar I would advise that you get a proposal from Direct Energy Solar

Pat Sahlin | Baltimore, MD
2/5/2018

I have just had a solar system installed by Direct Energy Solar. The Sales Rep who came out was excellent. He explained everything about the system, effectively & did not do any high pressure sales on me. I signed up in Dec of 2015 but had to wait several months for permitting by Baltimore City which was not their fault- my next contact was a wonderful, very patient rep, answering all my questions & explaining the installation process. I was called so I would know exactly when they were coming, & how long the job would take. I found this very helpful. A crew came from Maryland & installed the panels, quickly & efficiently ...... this crew was very nice & worked hard all day. The electrician on their crew explained that on the next day, they would have to rout the piping from the inverter, up to the roof - with a lot of cris-crossing to get around my awning, etc. The next day an entirely different crew appeared from New Jersey, to help out the Md. crew.....& they were just awesome! they re-routed the piping straight up the brick avoiding any awning problems .....they worked very hard all day, in good humor & were polite & courteous. So now I am up & running, & I am especially pleased with the appearance of my LG panels....they are completely black & blend in nicely with the neighborhood. Looking forward to saving on my electric bills! Pat

Rick Smith | Acton, MA
2/5/2018

Had 26 panels installed on my roof and most months my electric bill is either nothing slightly more. During the winter months may go up to $200 because heat with ashp’s. Got my srecs and tax credits after installation. I’m pleased with their installation and operation. The only issue I had is, they had their structural eng review my roof joists by pictures, whereas I hired an engineer to visit the site. Thank goodness I did , my joists needed to be doubled up. All this is mute point,they no longer do residential solar.

LLOYD ROSE | USA
2/5/2018

Installed in oct 2015 and have had one micro inverter replaced and the system has worked fine. I must say I have not paid an electric bill since installation which is a big plus considering my house is 1978 sq. feet with central air and an above ground 20' swimming pool. I have 6" insulation in the walls and most of my lighting has been upgraded to energy saving bulbs

john | Huntington Station, NY
2/5/2018

Sales process was clear and accurate. My expectations were exceeded. A total painless installation. Direct Energy coordinated/obtained town (building) permits, inspections, integration with PSEG (local power company) etc. Product outperforms my expectations. Assuming reasonable site situation, solar is a no brainer. I am now considering purchasing an electric hot water heater since my system produces more than I consume. I purchased the system outright so my monthly bill is about $10 which covers the grid connection fee from PSEG.

States Served

Connecticut, District Of Columbia, Maryland, Massachusetts, New York, Rhode Island

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Direct Energy Solar consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Direct Energy Solar solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Direct Energy Solar.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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Direct Energy Solar Solar Review Conclusion

Prior to making a decision to work with Direct Energy Solar, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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