Solar Installer Reviews

Direct Energy Solar, A Centrica Business Solutions Company

Direct Energy Solar, A Centrica Business Solutions Company Review


30 Reviews

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Company Information

7484 Candlewood Drive, Suite T-W, Hanover, MD 21076 United States

All Reviews

calypso97 | USA
Jun 27, 2017

When investing in solar panels, typically you look at price options (leasing or buying), quality (typ. vs. hi-output) and installation expectations (timing & updates). Many companies offer 2 out of 3 of these options or say they will provide what you want but don't have a unified team or financial background to achieve your goal. Companies will also hand off projects once in the que to another person, hence down a long path you go of many contacts to keep track of to keep your project on target......NOT WITH DIRECT ENERGY SOLAR. Direct Energy Solar was able to achieve ALL of our requirements, made us feel comfortable with the entire process by keeping us in the loop from day one. The team included the same people from the very beginning to the very end! I would recommend Direct Energy Solar to anyone looking for honest, knowledgeable, efficient and flexible service.

rfaraci | USA
Apr 24, 2018

As with others, no answer to emails, voice mail by phone with no follow-up ever. Not sure they even have a service dept. for previously installed residential systems. Am considering class action suit. They were picked by the town of Concord, MA for solarize MA, so maybe we can get names of other victims through the town

peter.gorlin | USA
Apr 08, 2018

Unable to reach them, they don't respond to phone messages or e-mail. They are out of the business of residential installs, and have left their customers hanging. DO NOT USE THEM!!!! You will regret it. They are currently owned by an international company called Centrica, based in England. The parent company is equally inaccessible.

robber9 | USA
Jan 05, 2018

The company’s “Customer Care” department is a joke! I can never get a live person on the phone and when I leave a voice message, no one ever returns my calls! In fact, I cannot even get a live person on the phone from ANY department within Direct Energy Solar. Is this company even still in business?

michellekduffy | USA
Jan 02, 2018

We purchased a home that already had solar,, this company is who they decided to work with. Direct solar is horrible, no one ever answers the phones , no one will call you back , if you are lucky enough to get someone they will not provide the maintence that is needed. They walk you though it then promise they will send someone out. We’ve been waiting since the fall , I’ve sent three emails and made four calls. They are horrible

camaro283 | USA
Aug 13, 2017

Everything was great in the beginning. I signed the contract put down the cash deposit then waited for the lead person to contact me. Nobody did, I sent emails and tried calling but nobody got back to me. A month later I received a letter saying that they are closing the residential solar branch and that they will not complete my system. On the upside is that they did refund my deposit plus 300 for inconvenience. The corporate part of the company was to blame for this as they called it "restructuring"

States Served


What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Direct Energy Solar, A Centrica Business Solutions Company consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Direct Energy Solar, A Centrica Business Solutions Company solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Direct Energy Solar, A Centrica Business Solutions Company.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


Direct Energy Solar, A Centrica Business Solutions Company Solar Review Conclusion

Prior to making a decision to work with Direct Energy Solar, A Centrica Business Solutions Company, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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