Almost one year and roof panels have not been turned on. I am frustrated and tired of eating.

Since ESD installed an Enphase system I average about one microprocessor failed per year. Each panel has a microprocessor and when it fail lit produces no electricity. ESD charges $250 in advance for the “privilege” of making a warranty service appointment. However, even though they’ve had my money for weeks they still have not set an appointment to replace the defective part. They repeatedly refer to some mythical character named Alfredo, who is supposedly in charge of scheduling. Of course, you can’t speak directly to Alfredo and he seems to always leave early. I’m losing money every day the defective panel is inoperative. Go with any other company, just not ESD.

They installed the wrong panels in the wrong place. misled us, the monitoring company and the state of Florida by not installing to the terms of the permit. They have put us in a tier two situation with the power company, causing us to pay for insurance to protect the power company. The panels are operational but not producing correctly because of placement. They falsified my signature. lied to the loan company, and do not communicate or follow through on their contract. They are in breach of contract. Do not fall for their excellent salesman Killian, he is either lying or naive. The only reason they have 1 star is there was not a negative option.

I started this process in May 2022, now in April 2023, still no installation of the solar panels. The sales rep is awesome and thats where it stops being awesome. Installation process is awful from permits to upgrades to existing electrical systems to the actual install of the panels. Customer service is unresponsive.

ESD does not honor maintenance contracts. My system has been down for four weeks. The installer, Green Light Solar, is incompetent, not qualified, does not care or all the above. I am proceeding with sale cancellation through consumer protection and attorney general office.

I regret making a purchase of a solar system with this company. They have no service and or maintenance support. My system is no longer producing the energy, and I cannot get ANYONE to come to my house to figure out what is wrong. And by the way, the initial installation was not done to the engineering specification.. I had to get Hillsborough County involved to get me an additional 10 panels to replace the 10 panels they incorrectly installed in the shade. They did not update Emphase with the information on these 10 -panels. I believe the 10 panels were not correctly added to the "grid." But I cannot get anyone from this HORRIBLE business to come to my house to prove me wrong. Run, don't just walk away from this company.

If you're reading this review, I recommend you find someone you know with solar and ask them for a local referral in your county. I wouldn't believe any positive review about this company based upon their work for me. I started looking for companies a year ago. I signed contract with ESD on 3/28/22. Over 2 weeks later a tech came out and walked on my roof; didn't take measurements and left. A day later I get an updated contract with less panels because he thought they couldn't get them all on. 3 weeks later they submitted permit which was approved in 2 weeks. Another month until the panels were installed. I looked at the roof after the installers were done and they ground down to asphalt a huge amount of shingles. Electrician was scheduled to come out 1 month later to connect panels to breaker, but the week before ESD called me to say they needed to resubmit plans based upon the change back in April, but waited till then to do so. 2 weeks later the Permit was issued and another month passed before the electrician showed up to connect. Oh, but we're still not done. Electrician left the solar on when he left. The Electric Company told me that since i had an old meter, I was paying them for all the solar that was collecting since the old meter couldn't tell difference between usage or collection. Thanks ESD; now i'm paying for the solar energy that i'm collecting too. Another month and i get a new meter thanks to my Solar Company checking on me. Electrical Inspection failed because the plans didn't match the install, so waiting for another month due to ESD incompetence; then permit approved in 4 days. ESD waited a whole month to schedule the inspection again (for no possible reason). Once approved (after 8 months), they submitted paperwork to my Energy Company which was denied because their designs were wrong to the installed system. (Seeing a pattern here?). ESD wanted to schedule a tech to come out 2 weeks later to take a picture (yes, really), I said i will take the picture and sent it to them. Then ESD said they needed to update a diagram because it was wrong to the installed hardware; another 2 weeks turnaround. Finally I helped push this to conclusion and after nearly 9 months i'm producing solar. (Oh, but i'm not done yet) I get a call asking to schedule for next week for someone to come map my panels to the online Enphase system. This entailed dismounting every solar panel again to check each serial number. I told them that the installers mapped it and took the mapping with them; After getting the run around they said they were no longer working with that company and didn't have the mapping. Fortunately I had taken a picture of it and sent to them. Still no mapping. Two weeks later they called to say they were sending someone out to connect the system to Enphase. The guy they sent had license plates from half way across the country, was nice, but spoke NO ENGLISH and spent 4 hours trying to connect it to Enphase; on the phone with Enphase tech support the whole time. It appeared I was his first ever connection. Everything’s working for now. Contract states they will accomplish in 3 months (120 days), but took almost 9 months so far; Time outside their control was 40 days in permitting because they had to update the plans 3 times due to their errors. I was a rather proactive person here, calling and emailing them throughout this process. I have a long list of names and phone numbers of people i interacted with. They were all just following their little piece of the job and NO ONE follows these through to completion. They do their little piece, submit a ticket to their team, then wait 2 weeks, and do it again. Save yourself the trouble and find someone else!

I wrote the following close-out email after 5+ painful months of waiting for a fully operational system. If you are wanting customer support beyond voice-mail look elsewhere. If you are needing timeliness, be very afraid. If satisfaction is all you desire, run! So to review, not informing the customer of a major product change until the day of installation is not ESD's responsibility? Nor is having the appropriate paperwork at the jobsite for inspection on multiple occasions? Nor is having the correct paperwork sent to Duke Energy? Nor is management's, and apparently owner's, behavior in not wanting to listen to the customer's concern on multiple occasions? Nor is telling the customer it will take a few days to populate the array on several occasions even though the one piece of equipment needed to put it all together wasn't installed and wouldn't be installed until two plus months after the array was producing? Nor is telling the customer, "Yeah, some sort of remuneration is warranted for all these delays.", and then crickets (That would be XXXXX talking.).  When we talked the first time a couple of weeks ago after I received a backdated final notice I implied I was waiting for a managerial review of the installation and a statement in writing where ESD was not at fault for any delays in completion and no discount would be given, and with that I would pay the remaining portion of the bill. I reiterated that yesterday after getting a request for payment a second time from you with no corresponding denial of responsibility. I paid the bill after you replied you had reviewed the job and found little to blame ESD for in the extended installation process and there would be no reduction in the amount owed. At least I didn't wait two months to complete my portion of the contract. Finally, if you took my statement where I said you should fit in nicely with the management team as an insult then at least we are in agreement on one thing regarding this fiasco. ESD management is non-existent when it comes to customer service but all in when it comes to the bottom line.