Solar Installer Reviews

Homestar Solar Solutions

Homestar Solar Solutions Review


32 Reviews

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Catalina | Pickens, South Carolina

They don't reply emails. my panels need services and I have been waiting for months.

gtmopro | Moncks Corner, South Carolina

Very pushy sales team. No scheduling for the installation. Crews just showed up to work. Cannot contact the company via phone or text. They do not respond. Trying to sell my home and not able to speak to a representative to manage the warranty transfer.

Emileigh Thynes | Dalzell, South Carolina

Please contact me with your info if possible Emileigh Thynes on FB We need a few people to join us in going after these criminals. They have don't nothing but steal our money basically. Services were never provided. They are ruining our credit and finances. Let's stop these people!!!!

Dale Michaux | Lancaster, South Carolina

Do not use homestar.they will not call you back.have not produced power for 4 months and they are no help

April Bateman | Florence, South Carolina

This company will not call you back once they get your money. Our panels have not produced properly since installation in 2017. We have called and emailed and asked for help with no solutions offered and many times no response at all. Very soon after instillation I was diagnosed with cancer and our fight with solar panels was put on hold. I am recovering now and we are again going to attempt to get some help. I think we are going to have to get a lawyer to help us with this company.

Mr Hudson | Chester, South Carolina

Been trying for over 6 Months to get them to come out to look at my system because it's not working correctly. No one returns my phone calls and now they don't even answer the phone.

Go elsewhere! | Gray Court, South Carolina

They installed my system and my house has almost burned down twice due to their inabilty to properly wire my battery backup system. The battery pack overheated and burned up twice.They also offer a lifetime warranty on the system but good luck getting them to honor it. If I could give them no stars I would!

G.B. | Charleston, South Carolina

If this review saves just one person from signing up with this company, it will be worth the time! I signed up in September and it took months for me to even hear back from this company. They convinced me to sign up without doing my due diligence bc they said that if I waited, I'd miss out on the 30% tax credit... Well, I signed up and STILL MISSED OUT ON 30%! A few weeks ago (mid-January), products just started arriving at my home - a battery, inverter, and some other components. Nobody from Homestar ever said anything about the delivery and I had no idea that I would be the one responsible for warehousing the materials! I left a voicemail for Homestar on Friday letting them know I was canceling. They immediately called me back (guess that's the way to get a returned phone call) and said that it was too late to cancel and that they were going to be installing on Monday. Really? I wonder when they were planning on notifying me of that?! The person I spoke to said that if I tried to cancel now I would be fined - even though there is NOTHING in the paperwork I signed that mentions anything about a fine. I called the loan company to cancel the solar loan and they were under the impression that the project was almost complete. Apparently the solar company had lied to them about the project status so they could keep getting paid! In short, they wouldn't allow me to cancel the loan until they spoke with the contractor because all they had to rely on was the communication from Homestar that showed actual work had been done on the project. LIES! I'm currently working with my power company to make sure the interconnection with them is canceled so that Homestar can't just show up and start installing panels. I was so excited about going solar and this has been an absolute NIGHTMARE!

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What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Homestar Solar Solutions consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Homestar Solar Solutions solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Homestar Solar Solutions.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


Homestar Solar Solutions Solar Review Conclusion

Prior to making a decision to work with Homestar Solar Solutions, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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