Solar Installer Reviews

Sun Solar (Formerly Missouri Sun Solar)

Sun Solar (Formerly Missouri Sun Solar) Review

3.31

21 Reviews

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Jess | Gravois Mills, Missouri
12/31/2022

Sun solar is a big company with even better customers service and stands behind their work til every is complete. I had a $120k system installed by them we had some hiccups alone the way mostly small manufacturer issues but they stood by my side, sat on the phone for me with generac (hours, alot of hours) and got all updated replacement parts and installed with no extra cost. Also Brian (lead service/installation manager) on my installation/service was so knowledgeable that I wish I picked his brain for weeks before I designed my system but with him by my side we built one of the biggest and well designed residential systems that sun solar installed to date. Just heads up they can install generators and batteries systems as well. One more note they did this all during covid bull and never made and excuse they just performed. I highly recommend doing alot of research on solar, battery back up and generators before you buy system but no need to research best company to complete. Sun solar and their teams are number one from start to finish. Thanks for your great service Jess!!

Ahall | Springfield, Missouri
08/03/2021

Had solar installed the beginning of summer 2021, and have not had a utility bill since installation. The only fee I’ve had to pay is $9.12, which is the utility company’s customer charge. I even have credits! Professional from start to finish! Highly recommend Sun Solar!

ted harris | Caulfield, Missouri
06/18/2020

i have been thinking about going solar for years now, and when i talked to Danny Dees, i decided it was time. he was very knowledgeable about the system, and about the timeline it would take, (and it happened) if i called him with a concern, or just a question, if he did not know he did not hesitate to call the correct person to find out. and as for the rest of the crews, (installers, electricians, even the people in the offices). Glad i made the decision to go solar with SUN SOLAR

Juna | Forsyth, Missouri
02/06/2019

Homeowners should be able to pay for everything up front because, you will benefit much better from solar. Ask your salesman about the winter months. We paid a very high electric bill the first winter after the installation of our panels. I complained and sun solar came in to seal my house for free. Then I had to go on a budget plan of $148 per month, which is still less than it would have been without the panels. Now I need to have 12 panels removed from my enclosed deck because of water damage to the interior ceiling. The cost $1800. As a homeowner we have not seen real,savings or benefits from installing solar. It would have been much cheaper to,stay on the electric and just pay monthly. Our monthly electric related expenses because we couldn't afford to pay off the panels is over $400 per month. Homeowners beware!

Alan | Strafford, Missouri
08/17/2023

Really sad customer service. Sun Solar replaced my original inverter back in 2021 since my initial installer had gone out of business. They had me sign an administrative transfer of rights to monitor my system and had a tech come out and do the work. He was great, and no issues, until that inverter quit working in less than two years. This was a warranty claim, and instead of taking care of it, they told me I wasn't a customer and they're not taking on any new customers. So you have administrative rights to monitor my system and I've paid you $380 in labor to fix my system in the past, (after being quoted $280), but I'm not your customer? What a bunch of bs that is. Why monitor a system you have no intention of helping fix if there's an issue? I asked them to send me a form to revoke those monitoring rights. Find another company that will stand behind their work. Instead of scheduling a tech for half a day they left me stranded with no working inverter and no company to fix it. I'll be leaving this review every place I can find to leave it. Hopefully it keeps others from contacting this company.

Charles R | Rosebud, Missouri
04/12/2023

Had a Generac pwrcell system installed with battery's March of 2022. Everything was fine until September when we had a power outage and the main inverter failed. Took over a month to get someone out to look at it and longer to get it fixed. I asked for the pv map and they installed 6 strings on 2 inverters for a total of 10.8kw. Completely unnecessary considering that each inverter can handle 15kw of pv power. This is where the incomplete installation comes in. Only 5 strings were ever working at any one point. When they removed the Snaprs they connected to a different pv optimizer and it finally showed up on the Dashboard view but the other one that was previously connected shows that it's deactivated. Their technician seems to be hung up on my utility voltage being 252v saying it's too high. However, I have one inverter that has never failed plus the installation manual says the inverters can go up to 260v. They clearly don't know the product they were selling and then never finished installation or did any timely repairs. I just made my 1st payment on this system and it's only worked properly for 6 months. If I could go back I'd avoid this company.

Michelle Hall | Sarcoxie, Missouri
07/12/2022

We bought our system last year, and have nothing but trouble with it since we did. First when they installed it, they installed in the wrong place, meaning now its covered by shade part of the day. They also cut the electric line to our well house and blamed it on others. They didn't hook it up right so I had to wait for the electric company to allow it to be turned on. I had the system in my yard for a month before it ever worked. Then it only works part of the time, the monitoring we were promised doesn't happen, Our system is only making 1/4 of the electricality we expected it to make. We still have a high electric bill and now a payment for the solar as well. Once they have your money they do not care what happens to you as a customer, we even wanted to buy two panels to replace some broken ones and no one even called us back with a quote. Now my inverter isn't even turned on so that means I am making no power at all and NO one will even call us back. DO not do it.

Andy Anderson | Jerico Springs, Missouri
02/18/2019

This company improperly installed the wiring on my solar setup. and when it burned up the inverter, they will not warrant it. The error is obvious, but since I took the switch cover off to see what was burned, they voided the warranty. STAY AWAY FROM THEM!

States Served

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What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Sun Solar (Formerly Missouri Sun Solar) consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Sun Solar (Formerly Missouri Sun Solar) solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Sun Solar (Formerly Missouri Sun Solar).

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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Sun Solar (Formerly Missouri Sun Solar) Solar Review Conclusion

Prior to making a decision to work with Sun Solar (Formerly Missouri Sun Solar), homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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