Solar Installer Reviews

New England Clean Energy

New England Clean Energy Review

4.74

321 Reviews

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Company Information

Headquarters:
577 Main Street, Suite 430 Hudson, MA 01749 United States
Inverters Used:
SolarEdge
Workmanship Warranty:
10 Years
Equipment Warranty:
25 Years

All Reviews


Tom Hall | Foster, Rhode Island
09/14/2023

Forty-panel ground array five or six years ago and 12-panel addition in 2023 -- in both cases entirelt satisfactory work by competent and friendly personnel. Tom Hall Foster, RI

Phil | Hudson, Massachusetts
07/19/2023

I can't tell you how amazing it has been to work with Jessica! She has been a ROCKSTAR in helping to resolve an issue with my system not auto reporting after the meter was swapped out by a 4G one! I didn't purchase my system originally through NECE (that installer neglected to mentions until after holes were drilled into my brand new roof that I'd need to spend another $7K on tree removal that was never used in their ROI calculations nor mentioned during the entire process). But based on my interactions with Jessica and the tech who did his best to assist, I wish I'd used NECE for my original installation! What a pleasure it's been to work with smart, competent, service-oriented solar professionals!

Art | Andover, Massachusetts
07/15/2023

We had New England Clean Energy install a system in our home in the fall of 2022 and we have been delighted - with the hand-holding from the beginning to the planning to installation to follow-up. Two thumbs up!

Denny | Hudson, Massachusetts
06/27/2023

All aspects of dealing with New England Clean Energy has been top notch professional done right. Installation was no exception. We are very pleased.

Mark | North Andover, Massachusetts
05/01/2023

Our first New England Clean Energy installation was so successful that we decided to do a second one to allow more production for electric cars and a switch to electric appliances. All along they have supported us with effective post installation support and guidance. Their estimates of production have been spot on. They’re a pleasure to do business with.

Bobette | Warwick, Rhode Island
02/23/2023

After meeting with many solar companies, learning from what they told us and Not what they told us, we were discouraged....until we last met with New England Clean Energy! They were direct and educational, backing up their answers with specific facts, and respectful. Our panels look great on our roof too! The phone app is easy to install and use and is extremely fun to see our energy production, despite having a rainy, cloudy day! We can't wait till we have a sunny day! Thanks New England Clean Energy!

Ken R | Ashland, Massachusetts
01/28/2023

We bought our system from New England Clean Energy partly because they are well-rated. But the tipping point was seeing them mentioned in YouTube videos where a number of homeowners talking about the general topic of solar say '...oh and by the way, we are really happy with New England Clean Energy.' Our own experience has been equally outstanding. Our system is located in Ashland, MA -- 10kV AC with a max DC output of ~7.2kV -- 24 panels with individual inverters. We own the system and expect a dollar break-even of ~8 years (tax incentives help a lot). Where the system will likely last 25 years ...that's a lot of free electricity. There are many small steps to this process, and the company told us (accurately) that this would be a lengthy project. Installation of electric boxes, conduits, and meters takes a few hours. Installing the panels is a day or two. The rest is paperwork, permitting, inspections, and startup permissions -- and also for us, having our roof redone ahead of time and trees removed -- both long planned. The panels aren't particularly heavy, but it was time for a new roof, and adding solar was the impetus. The inverters and control electronics are made by Enphase (panels by an equally reputable manufacturer). Enphase provides a web service where we can monitor the performance of the system including each individual panel. We've had the system running since October -- around four months. Enough to see it making as much power as we expected. We have net metering, which means that if we make more power than we use, we produce an Eversouce credit balance which helps to cover a month when we might make less than we use. Credits are applied (or used) once a month when Eversource reads our meter and generates a billing statement (daily fluctuations don't matter). To keep us from electrocuting line workers, the inverters shut down during a grid power failure -- that's how every net-metered system works. We had one installation hiccup -- our house turned out to be a bit smaller than originally measured and the system that showed up on the truck was not going to fit. We had two choices -- leave two panels out or mount them on a less efficient surface. In the end, we wound up moving the two orphan panels to a 'summertime' position (when we use the most power) and the hiccup made no material difference. All the same, the company reached out to us and sent a meaningful discount for the momentary anxiety. Very Professional! New England Clean Energy walked us through the installation of a reliable system that is doing the job, and we found them very communicative and helpful every step of the way. I strongly recommend this company.

Nick | Barrington, Rhode Island
01/24/2023

We had an excellent experience with New England Clean Energy through the sales and proposal phase to installation and overall project management. Their team responded to questions quickly and provided everything we needed at each phase of the project. There was a change in equipment at one point but they were able offer a comparable option that kept the project moving. We were also happy as they took care of everything for the RI REF program for our rooftop panels. Very highly recommend New England Clean Energy!

States Served

Massachusetts, New Hampshire, Rhode Island

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like New England Clean Energy consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest New England Clean Energy solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on New England Clean Energy.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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New England Clean Energy Solar Review Conclusion

Prior to making a decision to work with New England Clean Energy, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

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