Solar Installer Reviews

New England Solar Hot Water

New England Solar Hot Water Review


7 Reviews

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Company Information

54 Corporate Park Dr. Suite 510 Pembroke, MA 02359 United States

All Reviews

cawag | USA
Aug 31, 2017

I live in the Boston area and don't have a lot of south facing roof area, so solar electric (PV) was basically not going to work. i have a sunporch with limited south facing exposure which gets a little overshadowed in the winter by a nearby house. My regular hot water heating makes me very frustrated in the summer. We don't have a natural gas line, so the oil fired furnace comes on every couple hours to keep a 'tankless coil' heated for our use. There's nothing like hearing the furnace come on when you're in the basement on a July day that's 90 deg F outside! Also, these tankless coil things have definite lives and mine was getting aged - beginning to let water leak into the furnace. I looked into better options...such as an 'indirect fired storage tank' which your furnace would heat up and then the water stays super insulated and warm until you need it. This saves fuel and money. A good indirect tank was going to cost me about $2000. My current oil tankless coil system was also not able to supply a large volume when a bath or a lot of hot water was needed. You had to get really good at letting the tub with with a SLOW stream of hot water so the tankless coil could instantaneously produce water in the summer (though in the winter, it was okay, because the furnace is hot all the time). During the summer though, my oil person said I was using 1-2 gallons of oil a day -- even if I used no water, just to keep the tankless coil hot! By my calculations the oil furnace was costing me $250-400 for the months the furnace wasn't house-heating, at about $2/gallon. Over the years I'd been thinking about what to do to get some sort of solar-powered system in there. I managed to get my mower running off solar PV, but that is a minor thing. I went to a local solar PV place (Sunbug Solar) and asked about this and they directed me to New England Solar Hot Water, for 'the other solar' - hot water. Right on the website was a note that pointed out that (as of now, mid 2017) federal and local MA rebates and tax credits would pay for about 75% of the cost of the system - and that the final cost for me would be about $2,000. NESHW came out (an Architect or system appropriateness person) will come to see if it can work for your site. We discussed several ideas, but in the end I went with a not-too visible installation of 25 evacuated solar tubes on the porch roof. Tubes are a bit more efficient and a bit more expensive, so most installations will have solar panel looking things, if you have the room. The tubes just (and I mean by a couple milimeters!) fit between existing obstacles on the roof. The team of 3 installers did a great job getting it to fit and all were very glad the architect/sizing work was done accurately. My system is a drainback system, meaning a pump sends the fluid that picks up the heat from the roof up only when conditions make sense to do so. It's a simple way to do things, but should be very reliable and frost-free, which is important in the north. The fluid is a nontoxic liquid that cycles through a tank down below and heats the water that is used in the house. The tank itself can have a backup electric coil (you'll need your electrician to connect that to your house wiring) and turns out to be a super insulated tank - just the sort I was going to pay $2,000 for if I'd hooked it up solely to my oil furnace. To my surprise and pleasure, quite a few of the system parts were made here in the USA and even in Massachusetts! In my case, the tubes and the tank were both made in MA. My system doesn't payback as quickly as most SHW systems (I think it's 8 years until the heat in my water is "free"), but in simplistic terms, I was looking at a $2000 upgrade and would have been still using oil to heat during the summer. For about the same money, I can turn off the oil furnace entirely during the summer/sun months. In the 4 or 5 summery months, I've only noticed the electric coil in the tank come on a total of twice for minutes. NESHW's in-house plumber set up valves so that I can 'switch over' to furnace backup as those short winter days arrive. Oil is cheaper than electric, in general. Also, as your oil furnace person will gleefully tell you, heating water in your oil furnace in the winter is 'like getting something for nothin' ", since your furnace is hot keeping your house warm. Of course, you are paying, but you do piggyback on the furnace heat a bit. One more thing, NESHW offered 'monitoring' as an option that would cost me a bit more. I decided, being a tech/reporting/geeky sort of person that I wanted to know how my system was doing. What the extra monitoring money paid for was connecting the solar hot water controller to a logging system and out to the internet via my home's existing router and cable modem. I can check the system at any time and from any place with an internet connection. In some ways, the reporting and monitoring you can do with the monitoring option is the best way to get to know your system and to keep an eye on it. I instantly liked it. I check the system still pretty regularly with my PC, Iphone and tablet. If you're the kind of person who wants to see how much heat you've created and how the system is doing after you take a shower or what the pump is up to, the monitoring is essential. Caveat Emptor/Full Disclosure: After I had my system installed, I liked and used the system monitoring so much that I have started helping NESHW with the monitoring and reporting - I set up and maintain the monitoring reporting. You can certainly take my review of NESHW with a grain of salt, but hopefully you can find the information I've provided useful, particularly if your site has similarities to mine. I haven't been asked to provide a review, and haven't been compensated.

robertmorin70 | USA
Oct 07, 2016


p.nykiel17 | USA
Oct 06, 2016

From the very beginning of the process we were pleased with NE Solar Hot Water. John was extremely thorough and knowledgeable when he came to our home to explain the system, options to meet our needs, and installation. Throughout the installation process John's professionalism and hard work went beyond all of our expectations to work with our less than cooperative roof company to ensure our warranty remained intact. Since the installation in June our system has been awesome, more efficient than we expected, more than enough hot water for the house and warmer than our previous tank was supplying. Every correspondence with N.E. Solar Hot Water was prompt, professional and always resolved any question or issue we had. From start to finish we absolutely could not have asked for anything more.

Oct 06, 2016

We had two systems installed on the same house. One has three panels and the other one has two panels system. The crew did a very neat and professional job on both installations. I would highly recommend this company to do any install.

glcaplan | USA
Oct 09, 2016

As of this date there are still issues that we do not have as much hot water as we used to get before the solar installation .. Responsiveness to requests for adjustments and overall communication was very disappointing.

kvruddy | USA
Aug 08, 2023

The company is responsive and they do good work, but I didn't see any benefit at all from solar hot water. I track my energy bills and there was no difference in our oil usage between the years before NESHW installed our system and after.

States Served


What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like New England Solar Hot Water consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest New England Solar Hot Water solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on New England Solar Hot Water.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


New England Solar Hot Water Solar Review Conclusion

Prior to making a decision to work with New England Solar Hot Water, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

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