Solar Installer Reviews

NM Solar Group (Out of Business)

NM Solar Group (Out of Business) Review


86 Reviews

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Company Information

3831 Singer Blvd NE Albuquerque, NM 87109 United States

All Reviews

Lee Poper | Corrales, New Mexico

Our over all experience was very good. We had one small issue getting in contact with someone to re-establish the monitoring of our solar out put with Solar Edge. Once a technician was scheduled, the repair was made and the monitoring system is working again.

Natalie V. | San Elizario, Texas

I want to express how happy I am with the patience, demonstration, and explanation of products Mrs. Ofelia Cossio gave me. I have a business and she came at the time when I am the most busiest. Her with the help of her superiors were able to get me a solar system for my home. I'm happy that I got to do business with NM Solar Group, and, am awaiting for the next steps coming to be as easy, smooth as possible bcs I am really looking forward to establishing a long lasting business relationship with this company.

Costa Blanca | El Paso, Texas

From the get go NEW MEXICO SOLAR GROUP representative Agustin Garcia, helped us understand the benefits and process to install our PV solar system. <br />The design, installation and commissioning was fast and efficient, NM Solar took care of everything from design permits and put in service. We are completely satisfied and highly recommend NM Solar Group!

Priscilla Ramirez | El Paso, Texas

Highly recommendable!! Pablo and Robert are very informative they explain the solar process and your electric bill in detail to understand everything. Day or night they are there through the whole process making sure everything is going smooth even when we couldn’t be there. Pablo and Robert are very trustworthy, dependable and caring. Every person that came to install or monitor were very polite and explained what they needed to do or they showed you. Thank you for everything!

Amanda | Albuquerque, New Mexico

Everything and everyone in this company has been amazing! Victor, my original salesman was awesome and is still available anytime I've had a question. He was very transparent from the beginning about the time-line and potential hiccups in tbe process, so when we did have an issue with pnm, I was ready. My system is on and running great and I know that NM Solar is available if I need anything else! Thanks NM Solar Group!

Yvette Graham | Albuquerque, New Mexico

We were convinced that solar was the way to go! We are very happy and satisfied with the way Yvette Graham handled everything from start to finish!! Way to go nm solar!

john | Rio Rancho, New Mexico

I needed assistance filling out application for state tax credits. Actually the company should complete these forms for the customer since they are very technical in nature-not at all user friendly. My system was completed by mid December of 2021 and I wanted the tax credits for 2021. They did not answer their phones, return emails or any way respond to my repeated requests over a 7 month period. I finally got some assistance from them after reaching out to a regional manager in another part of the state. They sent me an incomplete application form and I submitted it to the state after I was assured by the company the omitted information was not relevant to my situation. The state sent the forms back for completion and I struggled through them for one full day to gather and complete the information. I submitted the completed forms after filing for an extension on my state income tax. I got a letter back from the state in September telling me the credits had all been given out and I was, in essence out of luck. Contrary to what the solar company told me the credits could not be "rolled over" to the next year. I sent another email to NM Solar Group telling them I had lost all state tax credits due to their lack of responsiveness in completing the necessary forms. That amounted to about a $1700 tax credit. I asked them how they were going make that up to me and I have never received a response-such is typical of this company. Apparently they are disorganized and poorly managed if my experience is indicative of their work. They did do a good job on installation after many delays but their follow-up is totally nonexistent.

Patricia Dunagan | Ruidoso, New Mexico

I was completely satisfied UNTIL I needed warranty work. My inverter failed on 31 December 2022. As of 07 March 2023, I still have no communication from my panels. I have sent numerous emails, on-line service requests, texts and phone messages. After 3 weeks of trying, I received one response and 5 days later the tech arrived. New parts were ordered and for a couple of weeks I heard nothing. I sent the technician text inquiring as to the status. I was told the parts had been received and would be installed "next week". That was two weeks ago. Now my inquiries are all going unanswered. My opinion is ..... the service is great until you pay your money, then they ghost you. I would not recommend NM Solar Group to anyone considering solar. Their Customer Service is abysmal!

States Served


What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like NM Solar Group (Out of Business) consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest NM Solar Group (Out of Business) solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on NM Solar Group (Out of Business).

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State


NM Solar Group (Out of Business) Solar Review Conclusion

Prior to making a decision to work with NM Solar Group (Out of Business), homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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