Solar Installer Reviews

Sungevity

Sungevity Review

4.20

1994 Reviews

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Company Information

Inverters Used:
SolarEdge
Batteries Used:
LG
Workmanship Warranty:
20 Years
Equipment Warranty:
20 Years
NABCEP Certified:
No
Purchase Options:
Lease
PPA
Loan
Cash

All Reviews


Michael | Bakersfield, CA
2/5/2018

They were thorough but I logged on to the website and was trying to figure out how much solar energy it was producing and it took numerous calls before they could ever fix it. They had sent out a technician and they realized that the solar wasn't communicating the power company so I have to pay the company a bill. It's just kind of frustrating because for 2 months I was making phone calls and they have to credit my account cause even though I have a contract for the summer and start paying on a certain month, it wasn't connected. I'm not also comfortable paying $170 for the solar when I have to pay $300 for my other utilities because it wasn't linked to the solar.

anonymous | Oakland Gardens, NY
2/5/2018

I got no support after I got the solar panels. The inverted panel didn't work from the very beginning, and it took several months for them to finally fix it. It was outrageous that I didn't get solar electricity for 6 months. When I found out that my bill was exactly the same as last year, I questioned it to them. I reported that to the project manager, and he said he would check on it after he was done with another project. Eventually after a few weeks I got a case number. I tried to call customer service to get help, but couldn't speak to anyone. I would try to call the project manager again, but he doesn't answer 80% of the time. Finally, I went online and found someone to talk to about what happened to me and my inverted solar panel, and about how it wasn't producing any electricity. It finally got fixed, but I'm very unhappy with their customer service system because they never get back to you, and it takes forever for anything to get fixed. I wouldn't' recommend Solar Spectrum to anyone. Thankfully, the installation was great and they were prompt in doing that.

Herndon family | Winchester, CA
2/5/2018

We had talked to a few different companies that had come by the door but we liked their representative, Ryan. He was very easy to talk to and he never talked down to us. He just spoke with us as if we were intelligent humans. We liked the idea of getting the solar panels without having to buy them. Sungevity would take care of the maintenance and everything. We also wouldn't have to pay anything out of pocket at first and we would have a fixed rate for 20 years. They worked with us on the lay out of the roof since it was important for us to be able to use the roof for other things, especially because my husband is really into Christmas competitions. Installation was done in one day. They were all really polite and professional. They did forget to cover some of the repairs done on roof tiles and our work order for that got lost in the paperwork at some point, but they took care of that later on. We were always able to get a hold of someone anytime we called. Even when we texted them, we got responses on the spot or on the very same day. Everybody was really polite too.

Wen-Huei Chow | Sunnyvale, CA
2/5/2018

I picked them because of the online reviews they had. Everyone, from the sales rep, to customer service, technical support, project managers, and even the installation team were all very helpful. Customer service was fantastic in terms of preparation. They gave me very detailed information in terms of logistics. They also provided me all the details of how the equipment and the procedures work as well as the designs. I had a customer service representative, or maybe it was a project manager, who contacted me at almost every step of the way. Everything was done on time and according to plan and they matched whatever we estimated in the designs. I never missed any of their messages and they were very responsive. It was a wonderful experience. It can be a little on the expensive side of things but considering the quality of the product and the success with customer service, I feel it's well worth it. We're pretty happy about it at this point.

Patty | Wildomar, CA
2/5/2018

My home seems to run as effectively as it did before I went solar, so I was very happy with the product. Truthfully, I believe it was the salesman that I spoke to who made me decide. He was just very informative, and very reassuring, and I felt very comfortable with him. He did a very good job with keeping in touch with me, and he knew his product very thoroughly and understood how everything worked. It was a pleasant experience having him help me out. Besides, it was extremely easy to install everything. It all worked out without a problem, and even the man that came over to install it was very kind and generous, and overall, did a great job.

Nelson Zagalsky | Laguna Niguel, CA
2/5/2018

I reviewed the several other companies none of which were willing to give me a good proposal for a purchased system. They answered all my questions and were very straightforward about what the system would do and what it would cost me. Just outstanding the front end of the experience with Sungevity. When installing, they kept me informed of how they were doing against the milestones. I was very anxious to make sure I got my system installed prior to the end of the year so I could kept my tax credit for that year. They assured me that they would be able to do it they did make it happen so I was very pleased.

Ed Thibodo | Santee, CA
2/5/2018

"I researched a number of solar companies and Sungevity was able to give me the best marketing plan available that fit my needs. I thought he did a good job explaining the process and made me comfortable with the plan. I believed it took longer than anticipated, but what I've seen in the solar industry that's kind of a common thing. I'm very amazed with the installation process. The contractor that I used did an amazing job coming in, setting it up and getting it installed. They were very good. I'm very pleased with the system. It's still producing above the projections and we went from a $900 a month bill from month in summer time to maybe $300 for the year."

Steven Sloan | Apple Valley, CA
2/5/2018

They gave me the same product at a much lower rate, a very good product. I reviewed probably a half a dozen solar companies and for the system for my house which is a 6.25 kWh system, Sungevity gave me the best price. The project management was very good, efficient and headed up on my roof in functioning within a day. They maintain the system very well, it did have a one part which they provided but it was made by another company. It went out and they had it replaced at no cost to me in a very short time. I was without power probably less than a day before they have it resolved and again there's no cost to me.

States Served

California, Colorado, Connecticut, Massachusetts, New Jersey

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Sungevity consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Sungevity solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Sungevity.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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Sungevity Solar Review Conclusion

Prior to making a decision to work with Sungevity, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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