Solar Installer Reviews

Sunpower by Infinity

Sunpower by Infinity Review

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2 Reviews

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Company Information

Headquarters:
6 E Dexter Plaza Pearl River, NY 10965 United States

All Reviews


pawi.tr | USA

Sunpower did a great job. My solar panels are working very well. Thanks!

RiddleT | USA
Jun 30, 2023

ground mount, (34) 360w SunPower solar panels, with Enphase micro-inverters as of today, 6/30/2023: 10 months since system started generating power (with issues)(Aug 2022), 3 micro-inverters have had repeated failures since initial startup with no on-site tech support until 10 months later (June 2023). 32 micro-inverter failures on these 3 inverters over 10 months documented by me during this time and frequently reported to SunPower. Note: I have an electrical background and a MS in Engineering. 8 months since Net Metering was initiated (Oct 2022) (verses Feb 2022 as promised) 21 months since contract was signed (Oct 2021), with a completion date of Jan 2022 in the contract. Ground mount platform installed in April 2022 and electricians completed their work late July 2022. ComEd did not authorize system use until Aug 2022 and Net Metering until late Oct 2022. I have yet to receive a set of red-line or as-left drawings (an accurate set). 17 months past contract completion date (with multiple issues still open), such as ground mount platform not installed per code (it took 10 months [June 28, 2023] for SunPower to confirm it wasn't installed per code by their sub-contractor) In spite of filing complaints with the BBB, Illinois Shines complaints, Illinois Attorney General, and IL State Senator, all of which have engaged SunPower beginning in 2022; SunPower has not finished the installation per contract nor supported their warranties. It took months for my attorney and I to get SunPower to pay their Arbitration Process fees in order to schedule a meeting with a judge/arbitrator as required by contract. Currently scheduled for July. Thus far: $8,000 in attorney fees; $2,000 in lost kWh generation due to late installation; arbitration process fees; and hundreds of hours of my personal time… however, still fighting the good fight.

States Served

NJ, NY

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Sunpower by Infinity consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Sunpower by Infinity solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Sunpower by Infinity.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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Sunpower by Infinity Solar Review Conclusion

Prior to making a decision to work with Sunpower by Infinity, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

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