Solar Installer Reviews

Sunrun Inc.

Sunrun Inc. Review

3.49

5860 Reviews

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Company Information

Headquarters:
595 Market Street, 29th Floor San Francisco, CA 94105 United States
Inverters Used:
SolarEdge
Delta
Enphase
Solis
Batteries Used:
LG
Tesla
SolarEdge
Workmanship Warranty:
20 Years
Equipment Warranty:
25 Years
NABCEP Certified:
Yes
Purchase Options:
Lease
PPA
Loan
Cash

All Reviews


Bryce | San Antonio, TX
Aug. 2, 2023

Sunrun itself did good. The original installers were on schedule and very good, and took care of everything they were supposed to. But after that, it got bad a couple of times. Some of Sunrun's contractors stink. One guy came out, was supposed to hook it up. And it was cold and wet. Where he would was dry but he didn't wanna do it. So he said, "I have to get on the roof." And I said, "Why? No one else has ever done it. Any time we've had problems, they would pull the meter out." "No, you can't do that now, either get on the pole or on the roof." We cancelled and had to wait another several weeks to get another appointment. But when he left, he didn't stay on the driveway. He ran over my sprinkler heads and I complained.

Rebecca | Stockton, CA
Aug. 2, 2023

I'm very happy with the way our solar panels are working to keep our air conditioning running 24/7 during this hot summer weather. We had a good understanding with Sunrun from the beginning. We first met up in December of 2021, and that was when I signed the contracts with them. They were here within about two weeks after that in the beginning of January and did the installation of the panels. We were told that we'd hear from them in a few months once they got the final permits approved in the county and the final inspection, and coordinated through PG&E before they turned on the panels.

Charles | Denver, CO
Jan. 27, 2023

When the fellow came out and installed the meter on August 25th of last year was when there was the ability to record the difference. And when the Sunrun app became operational the day after, so it would give you your daily generation. Because August and September were still peak production months, I was surprised about how it offset the electrical bill for that first couple months. I was impressed.

Ana | Fairhaven, MA
Oct. 16, 2023

Thank You Carolyn for the amazing experience we had in solar installation. You were kind, helpful and always available when we needed you. We truly appreciate everything that was done for our family. Carolyn is highly recommended by us.

Mohamed | Deer Park, NY
Oct. 14, 2023

Sunrun has very good customer service. However, when I went with them, they said they were gonna give me $5,000. But I did not get the money from them. I'm still waiting.

Eileen | Simi Valley, CA
Oct. 13, 2023

Sunrun is reliable and has good value. Jim was the representative that I worked with. He was on top of things, kept me informed. Any questions, he answered instantly. Or text messages, he responded within minutes, not days. Also, their rep answered my question, got somebody out, and addressed my issue in a very timely manner. My utility bills in the summer used to run $600 running the AC. And since going solar, I have a monthly credit rather than having to pay the utility company. Only once in the last year and a half have I had any payment due, and it was $15. So, the only thing I'm paying for my utilities is what I pay Sunrun for the solar panels. I also got a very nice partial credit back from the utility company for the excess energy that I produce. So, that's good. I save money but also contribute to the grid. Also, I don't worry about losing power when I work from home.

Dan | Arvada, CO
Oct. 12, 2023

My experience has been great. It's fun to watch the meter go backwards or watch it bank some months and be able to use those on months where we go over. It's nice to be able to have some electricity that we don't have to pay for, other than the system we paid for. The price is good, and I monitor things on the app, which is good as well.

Dorothy | North Las Vegas, NV
Oct. 11, 2023

I hear a lot of people complain about their electric bill and I'm very thankful I don't have to worry about it. The system has worked out very well for us. We are on a fixed income so I'd rather know what my outgoing is gonna be every month. Everything was real good with the sales process. We knew what to expect. So it all worked out real good.

States Served

AZ, CA, CO, CT, DE, HI, MD, MA, NH, NJ, NY, OR, PA, SC

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Sunrun Inc. consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Sunrun Inc. solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Sunrun Inc..

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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Sunrun Inc. Solar Review Conclusion

Prior to making a decision to work with Sunrun Inc., homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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