Solar Installer Reviews

Top Tier Solar Solutions

Top Tier Solar Solutions Review

4.50

12 Reviews

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Company Information

Headquarters:
1530 Center Park Dr #2911 Charlotte, NC 28217 United States

All Reviews


j | USA
agcain

Zach was extremely knowledgeable in Solar and made it easy to understand and also listened to our concerns regarding what we were wanting and our expectations. He took that information and was able to create our proposal to exactly what we wanted. The crew that came to do the solar panel install was just as phenomenal and courteous while on site. Arrived and walked me through the process and answered my questions. Cleaned up after themselves after the installation and provided the next steps on what to expect. The Project Management of my solar through permitting, interconnection and install being scheduled was a piece of cake and I would highly recommend Top Tier Solar Solutions!

velascomadz | USA
Jul 12, 2023

I’m usually skeptical about these things but Top Tier has really proven themselves in terms of service and support. Every time I had a question they were quick to answer and made sure all my needs were met and that I was comfortable. I really appreciate how reliable they are and how they actually care for you as a homeowner and not just a customer.

wyattstettler1 | USA
Jul 12, 2023

Everything was done and handled in a professional matter. Install was fast and handled very well. Happy with the system and working with the different representatives who helped me get this done for my home.

loganmowens23 | USA
Jul 12, 2023

Joshua made the process super simple. Talked me through everything that goes into going renewable. The company was super communicative through every step. Install happened only a few weeks after my meeting with Joshua! I am 100% recommending Top Tier to my friends and family.

keithstirling13 | USA
Sep 15, 2023

Top Tier Solar out of Charlotte, NC installed my solar system in April of 2022. It worked fine for a year. Then I noticed that one of my 25 panels was not reporting. I scheduled a service call with Top Tier for repair. They cancelled twice on me costing me two days of pay. They finally came out but told my wife that they did not have the correct inverter and that their records showed that we had a different system than what was installed. They would have to return with the correct inverter. I waited for a few more weeks to hear from them but never did. I had to call again to schedule a service call. Again, they cancelled the scheduled call and came a few days later. They installed a new inverter and left. I checked my Enphase app a few days later and noticed that it only showed 24 of my 25 panels. I called Top Tier to inquire about this. They told me that the new inverter they installed was an IQ7+, but all my other inverters were IQ8. They said it was still producing power but I would not be able to see it because it was not compatible with the others but it shouldn’t affect anything. I called Enphase that night and had them check my system. They were quite alarmed that Top Tier would install a microinverter that is not compatible with the system. Enphase said that it may cause problems due to incompatibility. Enphase and I got Top Tier on the phone the next day and made them commit to replacing the microinverter with the correct one. That was 8/24/23. Top Tier scheduled a service call to do the work for today, 9/15/23. Guess what. They rescheduled again. So now my system hasn’t been operating properly for 5+ months. I’ve held off on writing this review because I wanted to give them a fair chance at making it right. But they’ve worn me out. Tired of all this. Hopefully they will show up. The only time they actually reschedule is when I call at the end of the day scheduled because they didn’t show up. Just fix my system! I’m paying a lot of money for this and have no confidence that it will be working properly!

rbrt.trnr | USA
Jun 13, 2023

When the solicitor for Top Tier rang my doorbell at 8:45pm. I answered and he began to explain the metering program. When I said I was not interested, he asked why. I explained my reason and he asked if I was aware of two people in Richmond that were shot by police…. I ended the conversation…. Too late to solicit, and irrelevant comments…. Unprofessional!

States Served

NC, SC, VA

What To Look For In A Solar Installer?

When looking for a solar installer, it's essential to consider various factors to ensure you choose a reputable and competent company that meets your needs.

When selecting an installer like Top Tier Solar Solutions consider:

Experience and Reputation:

Look for a company with a solid track record and years of experience in the solar industry. Read the latest Top Tier Solar Solutions solar reviews from past customers to gauge their reputation.

Certifications and Licenses:

Ensure the installer holds the necessary licenses and certifications required in your area. Look for certifications from organizations like the North American Board of Certified Energy Practitioners (NABCEP) to verify their expertise.

Quality Products and Technology:

Inquire about the types and brands of solar panels, inverters, and other equipment they use. Quality matters for long-term performance. Ask if they offer the latest solar technologies, such as high-efficiency panels or energy storage solutions.

Learn more: Best Solar Panels for Homes | Top Solar Batteries

Warranty Information:

Understand the warranties they offer for equipment and workmanship. A reputable installer should provide comprehensive warranties. The majority of modern solar panels are equipped with a warranty spanning 20 to 30 years, encompassing both the product's integrity and its energy output. An ordinary workmanship warranty offered by a certified company typically provides coverage for solar panels for an average period of 10 years.

Transparent Pricing and Contracts:

Get detailed solar quotes that include all costs, from equipment and labor to permits and inspections. Review the contract carefully to ensure it's clear and transparent, with no hidden fees or surprises.

Local Knowledge:

Choose a company familiar with local building codes, regulations, and permitting processes. This can expedite the installation and ensure compliance.

Customized Design:

Look for companies who provide custom solar system designs tailored to your specific energy needs and property characteristics.

Energy Production Estimates:

The installer should provide accurate estimates of how much energy the system will generate, factoring in local climate conditions and other key influences. If your estimated solar savings are much higher with one solar company, you'll want to inquire further to ensure their savings projections aren't skewed to close the sale. Connect with us for a free estimate.

Financing Options:

Inquire about solar financing options, including purchase, lease, or power purchase agreements (PPAs). Ensure you know the pros and cons of each option.

Customer Service:

Assess their responsiveness and willingness to answer your questions and concerns and consider the installer's commitment to your project satisfaction. Throughout your solar process we’ll advocate for you, ensuring your solar project is done right.

References and Recommendations:

Seek recommendations from friends, family, or colleagues who have installed solar panels. Ask the installer for references from past clients who can share their experiences. You can also read the latest reviews on Top Tier Solar Solutions.

Multiple Quotes:

Don't hesitate to obtain quotes from multiple installers to compare pricing, services, and warranties. Hint: We can help!

Financing and Incentive Knowledge:

Ensure the installer is knowledgeable about available incentives, tax credits, rebates and financing options. At EnergyPal, we’ll help maximize your savings.

Safety Practices:

Confirm that the installer adheres to safety protocols during installation to protect both workers and your property.

By researching and considering these factors, you can select a reputable solar installer who will provide a quality solar energy system and a positive experience throughout the installation process. Connect with us to learn more about the best solar installers in your area.

How Do I Compare Solar Installation Options?

To make an informed decision when comparing solar installation options, start by determining your energy needs and seeking multiple quotes from reputable installers. Examine the quality of equipment, evaluate proposed system designs, and consider financing options, factoring in total costs and long-term savings. Assess warranties, support, and the installer's experience while also checking for customer feedback and references. Gauge their responsiveness and customer service, ensuring they educate you about the process. Consider an installer's licensing, and certifications. Request accurate energy production estimates and review contracts for transparency. By evaluating these factors, you can confidently choose the solar installation option that aligns with your energy goals and budget. Connect with us for a free quote.

Steps for Installing Solar Panels

  • Qualification: Contact solar companies through web forms, referrals, or flyers. Answer questions to determine eligibility.
  • System Design: Receive initial solar system design in a proposal. Review the design and consider panel placement, avoiding “under-sizing“ or “oversizing.“
  • Compare Quotes: Evaluate quotes, considering factors like monthly payments, power output, and system details. Seek guidance to simplify the comparison.
  • Contract Signing: Select a company and panel design, understand and sign the contract.
  • Site Survey: Technician assesses the site for solar panel installation, checking roof orientation and structural integrity.
  • Engineering: Behind-the-scenes process finalizes system layout, electrical configuration, and structural safety for permit submission.
  • Permitting: The company obtains necessary permits and approvals, ensuring compliance with regulations.
  • Installation: Expert team mounts panels, installs wiring and inverters, connects the system to the grid.
  • System Activation: Request final inspections, obtain permission to operate (PTO) from the utility, and turn on the system. Monitoring apps track power generation. From a signed contract to installation and system activation this process can take two to six months to complete. Check out our article for a more indepth look into the solar installation process.

Local Installers, Tax Credits, And Rebates In Your State

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Top Tier Solar Solutions Solar Review Conclusion

Prior to making a decision to work with Top Tier Solar Solutions, homeowners should thoroughly review multiple solar installation providers and quotes. This ensures they can secure the most suitable choices, advantages, and cost-effectiveness that align with their specific requirements.

Our impartial advisors are here with your best interests in mind. We listen, educate, and guide you to ensure you find the energy solution that's the perfect fit for your home.

We provide free custom designs tailored precisely to your home's unique requirements, allowing you to compare programs side by side.

Get a free custom quote on your solar system

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