We initiated a power purchase agreement with Vivint Solar/Sun Run this year, which was perfect for what we were looking for. The entire experience was one of the most pleasant I have had in any kind of sales setting. Our sales rep Rob was a very knowledgeable and transparent sales person and at no point did we feel any sort of pressure or lack of support in the process. The entire process of permitting and preparation were handled by Vivint, and the installation was much faster and more efficient than I was expecting. I highly recommend this company for solar projects. Power purchase agreement is a great option for those without the up-front cash to buy a system, without hassle of taking out a loan or leasing, and also looking for ultimate convenience and startup ease.

Michael M was the representative who introduced me to Vivient Solar two years ago. I was traveling back and forth to New Jersey to help a family member. I informed him that I was traveling quite a bit and that I had heard some negative press about the company. Michael answered all of my questions as truthfully as he could and then told me he and Vivient would be ready whenever I was ready for an install. with me on my solar installation this past Wednesday, June 17th. When I reached out too him through a neighbor, he promptly responded. even with Corvid-19 happening, Mr. M has tried to accommodate me with any issues. On the day of install, he showed up to introduce the install crew and answer any o my concerns. The install crew, under the leadership of Gregory, was timely, professional, and polite. They answered my questions and concerns immediately. While the team seemed like they were brothers-there was no playing around and goofing off. They acted as if they wanted to be at work. They had great camaraderie yet didn't waste time. They really impressed me when they took the time to check their work (in the rain-for 20 minutes) before leaving my driveway. Vivient please hire more employees like Michael M, Greg and his install team!! The only problem I have with Vivient is the fact that I want and need a monthly paper bill.

The ease and flexibility with scheduling an appointment for installation is the first opportunity to receive focused support from customer service. Once the installation team was on-site the team lead communicated their intentions for the work and how the installation would progress. Work on our home began at 7am and ended at 5pm. During that time period there was minimal construction noise in comparison to the size and number of solar panels installed. When the work was completed all debris, boxes and other materials were picked up and taken away by the team. The only thing left behind were the beautiful solar panels that look like artwork on the roof. The installation was done while under a state stay-in requirement and the workers followed all social distancing protocols when interacting us, in addition to wearing shoe coverings and face mask protection when entering our home. From start to finish, we are pleased and impressed with the professional, attentiveness and commitment of Vivint Solar’s panel installers. Now, we will become users of Vivint Solar panels, which is another experience we can share in a few months.

I was very satisfied with the installation crew and their coordinated team effort to install the panels and the hook up. Everyone had their own part to do and the did it professionally took the time necessary to get it done right. When they arrived I consulted the the electrical connect specialist for the location of the disconnect switch and other outside box. Since we were planning to have a 4-seasons room the boxes had to be installed on another part of the house. After advising what we were planning, he took action and did exactly what was needed. His work was extremely precise and was aesthetically pleasing. The team cleaned up very well and it was a pleasure to see a team work so well together.

Installation of our system was completed earlier this week. While it isn't operational yet, waiting for the power company to switch out meters, our entire experience with Vivint has been outstanding, from the sales rep, Jesse, and the inspector who evaluated our home's suitability, to the installation crew. Everyone was happy to answer all our questions and explain how the system will work. Installation was done quickly and efficiently. My only suggestion would be that the time window in the pre-installation email be a little more clear. My email said that installation would be between 6 and 10 am. I was up and had our cars moved at 6, but the crew didn't arrive until 9. Once I found out that they had traveled from Concord, some 85 miles from here, I understood the arrival time, but it would have been better if I knew how far they had to travel to get here.

I have been with Vivint solar since 2015 I save tons of money I wanted to go solar but couldn’t afford to buy the panels out right I save $200 to $300 a month in the summer months It cost nothing to install If I choose to remove the panels It costs me $350 Which is nothing compared to my savings My sales person when I signed on was Jason He was very informative and not pushy I researched the company for a couple of months Then I decided to join them Never once did he push me when I was researching them My only issue with solar panels on the roof is the snow falling off the roof (it falls off hard all at once) My gutters have had to be reattached to my house twice My neighbor who was anti solar Signed on to Vivint in 2017 I shouldn’t speak for them However they say the savings is outstanding (they have heated pool and central air conditioning) I have had other people sign with them I was promised a finder gift Never received anything But I still recommend them Great savings if you use a lot of electricity 👍👍👍

Slightly more than 3 months into our transition to Solar and it is nearly completed. So far, everything has gone to plan. Tyler H was very professional and his assistant Chrissy D were always there to answer our questions along the way. Financing has been solid. Existing roof and electrical inspection went great. Our 43 panel installation was completed in less than 7 hours once County permits were approved. Installers were efficient and left everything the way they found it. Original install date was rained out and we were glad they were willing to reschedule for the next Sunday open. County electrical and structural inspectors both came the same day within a half-hour window and found no issues. Utility Company (NOVEC) came in less than a week to switch over our Meter and did so without having to power down the whole house. All we are waiting on now is for VIVINT to notify us that we are cleared to operate. Thanks again to Tyler, Chrissy and the rest of the VIVINT SOLAR team.

I'm a Vivint Solar customer since August of '17, and so far everything is exactly as agreed upon. I pay only for the energy provided by the sun, and the monthly bill is the price I expect to pay, calculated by energy produced. Recently, I calculated the 2.9% annual increase that I will pay over the life of the 20 year contract. My contract started at .159 (or 15.9 cents) per kWh and at the end of 20 years, that number will slowly increase to approx. 28.3 cents. I looked at an electricity bill prior to being on solar, and calculated the cost of the entire bill (all delivery charges, fees, etc. added in), divided by the kWh usage, and came out to 28.3 cents per kWh at that time. That tells me that, even at the end of my 20 years of increases, Vivin't rate will never be higher than the grid rate - unless the grid rate should drop significantly... Also, there are no taxes or fees. I pay exactly the rate times the energy produced, and nothing more. A small added benefit: Through Net-metering, the energy I sell back to the grid gets credited to me, currently at the rate of 20 to 22 cents per kWh. I (currently) pay 16.4 cents. So, for every 100 kWh I get credited for, I'm making $4.00 - $6.00 more than what I paid for it. And when grid electricity goes up, I'm sure the credit back to me will increase. Not too shabby. If I were to buy and own the solar panels outright, I would have virtually no payments to the grid. However, the upfront cost would run me around 14K after tax incentives. My plan didn't cost me a penny, just the 20 year contract for cheaper and green electricity. Also, at no cost to me, before getting the panels installed on my roof, Vivint set me up with new electric service, from the street to my home to a new circuit-breaker panel box. They also upgraded my service from 60 to 100 amps. If I were to have that done on my own, I'd have to pay an electrician a few thousand dollars out of pocket. Just an added bonus in my Vivint experience. Two-years in, I'm interested to know what kind of buyout offer I'll be presented with just after year 6 into the contract. I like knowing that any maintenance which may be required for the duration of the contract is not my concern, so in four years, I'll have to do much consideration on that buyout offer. Long story short (oops, too late), Vivint has cost me less for my electricity and I love being green.